Know Hope — Return & Exchange Policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Return Window

You have 14 days from the delivery date to request a return or exchange.

Condition

Items must be unworn, unwashed, and undamaged, with original tags still attached. Returns that don't meet these conditions may be denied or subject to a restocking fee.

How to Start a Return

Email support@knowhope.store with your order number and the item(s) you'd like to return. We'll send you a prepaid return shipping label — return shipping is on us.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.

Exchanges

Need a different size or color? Let us know when you reach out, and we'll get the replacement shipped as soon as your return is on its way back to us.

Non-Returnable Items

• Gift cards
• Final sale / clearance items
• Items purchased at in-person pop-up events

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll make it right at no cost to you — replacement or refund, your choice.

Questions?

Reach out anytime at support@knowhope.store.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.